Customer policy
Warranty & Product Care
Product care, manufacturer coverage and statutory rights.
Effective 2026-07-22
View all policiesProduct care
Follow the material-specific care instructions, compatibility details and warnings shown on each published product page.
Warranty coverage
Unless a product listing expressly states otherwise, VAULTED does not provide a separate written seller warranty. A manufacturer warranty, when offered, is governed by the manufacturer’s published terms and is made available with the product information or upon request before purchase.
This policy does not exclude implied warranties or other consumer rights that cannot be limited under applicable law.
Claims
Use the Contact page with the order reference, product details, description of the issue and supporting photographs. Do not discard the product or packaging while a claim is under review.