Shipping & Delivery

Orders are normally prepared within 1–3 business days. Estimated carrier transit is 3–8 business days after processing. Business days exclude weekends and U.S. federal holidays.

Delivery estimates begin after carrier acceptance and are not guaranteed arrival dates. Available destinations and delivery services are shown at checkout.

Shipping charges, taxes and other required fees are displayed before an order is submitted. Customers are responsible for providing a complete, accurate and deliverable address. Contact VAULTED promptly if an address needs correction; changes cannot be guaranteed after fulfillment begins.

If VAULTED cannot ship within the promised time, we will provide a revised estimate and any cancellation or refund option required by law. If an order is cancelled because it cannot be shipped, the applicable amount, including required shipping charges, will be refunded to the original payment method.

Inspect the package after delivery. Report a missing, damaged or incorrect shipment through the Contact page with the order reference and supporting photographs where available. Keep the packaging until the claim is resolved.