Orders & Cancellations

Adding an item to a cart does not reserve inventory. Submitting an order is an offer to purchase. An order acknowledgment confirms receipt; acceptance occurs when fulfillment is confirmed or the order ships.

Contact VAULTED promptly to request a change or cancellation. Requests cannot be guaranteed after processing begins. If cancellation is confirmed before shipment, the cancelled amount is returned to the original payment method.

VAULTED may limit quantities, request verification or cancel an order affected by inventory error, pricing error, suspected fraud, payment failure, destination restriction or other lawful reason. Any captured amount for a cancelled item will be refunded.

When a shipment is delayed beyond the promised time, VAULTED will provide the notice, revised estimate, consent option, cancellation option and prompt refund required by applicable law.