Returns & Refunds

Return requests must be submitted within 7 calendar days after delivery. Eligible products must be unused, undamaged, complete and in their original packaging, with proof of purchase.

Items marked final sale and products that cannot be resold for health, safety or integrity reasons are not returnable when that restriction is clearly disclosed before purchase. Statutory rights for defective or misdescribed products are not limited.

Submit a request through the Contact page before sending an item. Include the order reference, item, reason and photographs for damage or defects. Approved instructions and the correct return destination will be provided with the authorization.

Do not send returns to an address shown on a parcel label unless VAULTED has confirmed that address for the return.

VAULTED pays reasonable return shipping for damaged, defective or incorrect items. For preference, fit or compatibility returns, the customer is responsible for return shipping. Use protective packaging and a trackable service; VAULTED is not responsible for customer-arranged returns lost in transit.

After the return is received and inspected, an approved refund is issued to the original payment method within 5–10 business days after receipt and inspection. Financial institutions may require additional posting time.

Original shipping charges are refunded only where required by law or when the return results from a VAULTED error, defect or misdescription. Unauthorized, used, incomplete or damaged returns may be declined to the extent permitted by law.